Nkechi Sewonuga

Led comprehensive pharmacy operations and strategic initiatives, driving digital transformation, regulatory compliance, and exceptional patient care for a leading healthcare provider.

• Led implementation of new telehealth technologies and digital health transition, increasing telehealth visits from 1% to 50% through technology scaling and standardization.
• Successfully launched and managed a clinical information hotline during the COVID pandemic, handling over 5,000 consultation calls to ensure continuous patient support.
• Ensured strict compliance with national and international Pharmacy standards and Standard Operating Procedures (SOPs), maintaining high-quality pharmacy services and health promotion programs.
• Optimized inventory management by monitoring levels and implementing routine stock checks, significantly minimizing stock losses and enhancing inventory turnover.
• Developed and delivered training and supervision to branch staff, elevating customer service standards and operational efficiency across the organization.

Pioneered the launch of a new branch and led a team of six employees, significantly improving customer service and driving sales growth for a healthcare provider.

• Pioneered the successful launch of a new branch, building and leading a team of six employees to establish comprehensive operations and deliver top-notch customer service.
• Trained 3 new pharmacy technicians in customer service and pharmaceutical best practices, achieving a 100% improvement in customer complaint resolution rates.
• Cultivated strong business relationships with local diagnostic centers, resulting in an average of 35 new patient enrollments monthly and contributing to significant business growth.
• Initiated and implemented new processes based on customer demands and effective communication with management, driving a 21% increase in sales from 2017 to 2018.

Ensured pharmaceutical best practices, improved treatment outcomes, and promoted public health through standardized procedures and community engagement.

• Achieved pharmaceutical best practices and improved treatment outcomes by standardizing and monitoring procedures for immunization, drug dosages, and dispensing.
• Conducted extensive SWOT analysis and market research to identify problems with products/services, recommending and implementing strengthening actions and innovative programs.
• Engaged in community outreaches to promote public health across the community, enhancing well-being and awareness of essential health services.

Facilitated the safe and effective use of pharmaceutical products through comprehensive training and detailed presentations to diverse audiences.

• Promoted the safe and effective use of a wide range of pharmaceutical products through engaging and detailed presentations to diverse audiences.
• Conducted product training sessions and meetings with various audiences to build product demand and ensure effective adoption.
• Followed up with patients to identify product/service issues, reporting findings to management and resolving concerns to improve customer satisfaction.
• Ensured staff were thoroughly informed and educated on the implementation of new programs, facilitating smooth transitions and adherence to operational guidelines.

Managed daily pharmacy operations, dispensed medications, and provided patient counseling in a retail setting.

• Dispensed medications accurately and efficiently, adhering to all pharmaceutical regulations and ensuring patient safety.
• Provided comprehensive patient counseling on medication usage, potential side effects, and drug interactions, significantly improving patient understanding and adherence.
• Managed daily inventory and stock rotation processes, contributing to optimized pharmacy operations and reduced waste.
• Collaborated effectively with other healthcare professionals to resolve medication-related queries and enhance overall patient care.

Completed mandatory national service as a Pharmacist, gaining diverse clinical and hospital pharmacy experience.

• Provided comprehensive pharmaceutical care within a hospital setting, including medication dispensing, drug information, and patient counseling.
• Collaborated with interdisciplinary medical teams to optimize pharmacotherapy and ensure safe and effective medication use for both inpatients and outpatients.
• Participated actively in ward rounds and clinical discussions, contributing valuable insights to patient management plans and treatment protocols.
• Managed drug inventory and supply chain within the hospital pharmacy, ensuring the consistent availability of essential medications and supplies.

Completed a comprehensive pharmacy internship, gaining foundational knowledge and practical experience in hospital pharmacy operations.

• Rotated through various pharmacy departments, including inpatient, outpatient, and sterile compounding, gaining hands-on experience in medication management.
• Assisted senior pharmacists in dispensing medications, preparing sterile products, and conducting drug utilization reviews, adhering to strict quality standards.
• Applied theoretical pharmaceutical principles in a dynamic clinical setting, actively contributing to patient safety and quality care initiatives.
• Participated in educational sessions and case discussions, enhancing clinical knowledge, diagnostic acumen, and problem-solving skills.